FAQ

How can I contact Brigid McLaughlin Customer service?

For any questions or advice please contact the studio on shop@brigidmclaughlin.com or phone +612 9716 4331

What if I wish to return an item(s)?

We accept returns for the purpose of exchange, garment fault or change of mind. An order can be returned within 12 days from invoice for national orders and 28 days from invoice for international orders. Items must be unworn and in original condition with swing tags attached in order to be returned. All returns must include a returns form. Damaged, worn or altered garments will not be exchanged, credited or refunded. You will be refunded the value of the item returned no later than 2 business days after its arrival back to the warehouse. Postage and insurance costs of returning a garment will be at your own expense unless an item is faulty. We unfortunately cannot accept responsibility for lost returns parcels and strongly recommend you register any packages to ensure they are traceable. Any refunds will be made back to the means of purchase, ie credit card or gift card.

Please affix registered postage to your return order and address to:
Brigid McLaughlin Pty Ltd
67 Waratah Street
Haberfield 2045
Sydney NSW
Australia
Please also note our phone number +612 9716 4331 on the package to ensure prompt return.
For further information on our returns policy please see our Terms and conditions or Shipping and returns policy

Are there postage or shipping charges when buying online and when will my order arrive?

AUSTRALIAN DELIVERIES
All orders over $100 are FREE of shipping charges within Australia. For any goods under $100 a flat postage charge of $10 will be added at the checkout.
You will receive your order in approximately 2-5 working days.

INTERNATIONAL DELIVERIES
Delivery to all countries outside of Australia is free for all orders over $300. For any orders under $300 a flat postage charge of $40 will be added at the checkout. Any duty and taxes incurred in the country of destination are the responsibility of the customer.
Delivery times vary between countries. Delivery can take from 7 to 14 working days. International orders may take up to 14 days to be delivered depending on your countries custom process.

For Further information on shipping and delivery please see our Terms and conditions or Shipping and returns policy

Are there any duties or taxes on international orders?

All international orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered. Any duty and taxes incurred in the country of destination are the responsibility of the customer.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient. If you require further information about your countries taxes and duties you will need to contact your local customs office directly.

What if I am interested in an item(s) that is not available yet?

At Brigid McLaughlin we offer pre-order on products that are coming into store in upcoming months to ensure you get the size and colour you prefer. If a product says ‘In Stock (upcoming month)’, you have two options. You can ‘Register your interest’ where you will be emailed when the status of a product changes i.e is available to purchase or goes on sale or you can ‘Pre order now’ where you can pre purchase the product and it will be shipped to you as soon as it is available. Prepayment is necessary to pre-order, however you are still welcome to return if you are not completely satisfied on receipt of the item.

What if a product is sold out within E-shop?

If a product is no longer available in the E-shop you have the option to ‘locate a stockist’. A pop up window will appear when you click ‘Locate a Stockist’ which will show all stores that ordered the particular item along with the size and colour they may have. Phone numbers and contact details are listed so you can contact the store directly. Please note stock levels are indicative only and we recommend calling the store to confirm availability.
If you can’t find what you are looking for online or at one of our stockist please contact us on shop@brigidmclaughlin.com or phone +612 9716 4331

How do I make a purchase?

To make a purchase simply select your item(s) along with the colour and size then click ‘add to basket’. Once you have finished selecting the item(s) click ‘Checkout’ in the top right hand corner of the screen where you can view the items in your basket and follow the onscreen prompts to complete the sale.

Why should I create an account with a password?

If you create an account with us as opposed to checking out without a password you’ll be able to enjoy the following benefits through your Brigid McLaughlin account:

  • Save your address for next time you shop
  • Manage your account details, delivery address and email preferences
  • Keep track of your wish list items and items previously purchased

What do I do if I have forgotten my password?

Simply enter your email address into the login screen and click ‘Forgot password?’ An email will be sent to your address instructing you how to reset your password.

What payment methods do you accept?

We accept payment by Visa, Master card, PayPal or Electronic Funds Transfer (EFT)

Is it safe to use my credit card online at Brigid McLaughlin.com?

Shopping on Brigid McLaughlin is safe and secure. The Brigid McLaughlin website uses a secure DPS hosted payment page. DPS are fully certified as Visa AIS and MasterCard SDP (PCI-DSS) compliant at processor level. DPS use an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, with Atalla Network Security Processors. We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorized to use your information for any other purpose.

How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. If your item(s) has been sold out in our warehouse, we will try to locate the item(s) elsewhere. Only after your credit card details have been approved, the delivery address has been verified and the item(s) located, will your order be accepted and the item(s) shipped. At which point you will receive a second email from us confirming your order has been shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.

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