Online Terms and Conditions

Words used in these trading conditions:

We, and similar expressions, refer to Brigid McLaughlin Pty Ltd ACN 117 338 726
You, and similar expressions, refer to you, our proposed customer.
Authorised officer, and similar expressions, refer to one of our authorised directors or managers.

Our conditions always apply

1. In return for us agreeing to consider your order, you agree that these conditions apply.

Not obliged to accept orders

2. We are not obliged to accept any order from you. If you place an order with us then it becomes binding from the moment that we accept it even if we do not tell you it has been accepted.

Our conditions overrule any order form

3. These conditions apply and prevail even if they are inconsistent with anything said or implied in any earlier or later order form or similar document.

Return of goods by you

4. You may return any item you have ordered from us online. Please ensure you have complied with the following return policy to enable us to fully refund your purchase;

  • The item must be in its original condition, unworn, unwashed, not modified and not damaged
  • All identification tickets (swing tags) must still be attached to the product
  • Products must be returned in secure packaging to prevent damage during transit
  • For all national orders the products must be returned back to Brigid McLaughlin Pty Ltd Head Office within 12 days from invoice along with the completed returns form.
  • For all international orders the products must be returned back to Brigid McLaughlin Pty Ltd Head Office within 28 days from invoice along with the completed returns form.
  • You must pay all return expenses and insurance costs to ensure the goods are returned in good order and promptly. We unfortunately cannot accept responsibility for lost returns parcels and strongly recommend you register any packages to ensure they are traceable.

Cancellation of orders by us

5. Prior to delivery, we may cancel an order or cancel part of an order without any liability for damages or otherwise.


6. All prices are in Australian dollars.
7.For all national orders over $100, shipping is free. For any orders under $100 a flat postage charge of $10 will be added at the checkout.
8. For international orders, delivery to all countries outside of Australia is free for all orders over $300. For any orders under $300 a flat postage charge of $50 will be added at the checkout for delivery, handling and insurance. International customers are liable to pay all import duties, custom taxes, local sales taxes and other fees which may be charged on the purchase. Similar to shipping costs, these costs and any additional costs incurred when returning/exchanging goods will not be refunded. Whilst international customers are not required to pay GST, we charge the international GST inclusive price, but put this percentage amount towards shipping costs. Therefore, the price you see on the website is the price you are charged at the checkout; for all international orders valued at A$300 or over.
9. Brigid McLaughlin Pty Ltd prices are subject to variation without notice. The price payable for the goods shall be the price confirmed on the date the goods are ordered.


10. Brigid McLaughlin accepts payment online by Visa, Master card, Pay pal or Electronic Funds transfer (EFT). Online payments are processed by a secure DPS hosted payment page.


11. We will require someone to sign for your order on delivery, so please ensure that the address you provide has someone there to sign for it during business hours 9am-5pm. If there is no one to sign for a delivery additional charges may apply for redelivery.
12. Orders will generally be sent by Australia Post and a tracking number will be provided.

Estimated delivery times

13. Delivery times are estimates only. We will endeavour to deliver all national orders to you within 2-5 business days and all international orders within 7-14 working days. Delivery times cannot be guaranteed.

Risk and Title

14. You accept the risk of damage to or loss of anything that we supply to you, from the date of delivery. Once goods are in your ownership you are responsible for their insurance.


15. No warranties except those implied and which cannot be excluded by law are given by us in respect of goods and services supplied. Where it is lawful to do so, our liability for breach of a condition or warranty is limited to the repair or replacement of goods, the supply of equivalent goods, the repayment of the cost of repairing or replacing the goods or acquiring equivalent goods, the supplying of the services again or the payment of the cost of having the services supplied again, as determined by us.

Exclusion of implied conditions

16. The law implies various terms, conditions and warranties which might apply to us supplying goods and services to you. We exclude all those conditions and warranties to the fullest extent permitted by law.

Other Damages Claims Excluded

23. We are not liable for any damage for breach of contract, or negligence, except as stated.

Unexpected delay

24. We are not responsible for delay caused by something outside our reasonable control which makes performance in the usual way impractical. Without limiting those general words, this applies where we have problems due to accidents, strikes, transport difficulties or stock shortages.

Variation of these conditions

25. These conditions may only be varied by one of our authorised officers signing a document which states the variation, and the transaction to which the variation applies.

Jurisdiction and Applicable law

26. You agree that the contract for supply was made in the State of New South Wales and that the applicable laws are the laws of New South Wales, Australia.


27. Your privacy is of great importance to us. All information submitted will be saved securely. 28.We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorized to use your information for any other purpose.

Product Information

29. All sizes are based off standard Australian sizing. All sizes are approximate; however we do attempt to ensure they are as accurate as possible. Please refer to the size guide for measurements and for comparable international sizing standards.
30. We attempt to display product colours as closely as possible on our website. However we cannot guarantee that your monitor’s display will accurately reflect the actual colour of the product.
31. We undertake reasonable care to ensure that all our details, descriptions and products prices on our website are correct at the time when the relevant content was entered into our website. We reserve the right to refuse orders where the product information has been mis-published, including prices and promotions.
32. Goods are subject to availability. As there is a delay in the time when the order is placed and the time when the order is accepted, the stock position of a certain product may change between this time period. If an item you have ordered becomes out of stock before your order has been accepted we will notify you as soon as possible. You will not be charged for out of stock items.
33. Please see our Shipping and Returns Policy and our Privacy Policy for more information regarding the use of this website.

Customer Service

34. Customer Service Contact Details:
Please email any questions or feedback to:

Brigid McLaughlin Pty Ltd trading as Brigid McLaughlin
ABN: 70 117 338 726
Postal Address: 67 Waratah Street, Haberfield 2045 Sydney NSW Australia
Physical Address:67 Waratah Street, Haberfield 2045 Sydney NSW Australia
Phone: +612 9716 4331
Fax: +612 9716 6331

real life muse - one monthly $50 voucher 

Please send us your images or reviews via email at or hashtag #CommunityBrigidMcLaughlin and #BrigidMcLaughlin on Instagram to share with us. We will aim to feature all the images on our Instagram and Facebook feed regularly. Each outfit or review shared with us will be an entry into our monthly draw for a $50 voucher, so share as many as you like. We will draw a name using a random number generator and contact the winner each month via email or Instagram.

- Names are drawn via random number generator on the last day of every month.
- You can enter as many different outfits or reviews as you like. So the more you send/share with us, the more entries.
- We will be sharing images and reviews onto our Brigid McLaughlin and Porcelain Social Media accounts (Facebook and Instagram)
- We will announce the winner via Instagram/Facebook by the second Saturday of every month.
- Voucher can be used in-store or via phone order, it will not be available online.
- Voucher has an expiry date of one year from the date the winner is announced.



All customer contact details are saved securely behind a firewall and only accessible by a limited number of employees who have special access rights.
The Brigid McLaughlin website uses a secure DPS hosted payment page. DPS are fully certified as Visa AIS and MasterCard SDP (PCI-DSS) compliant at processor level. DPS use an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, with Atalla Network Security Processors.


We collect your information in order to improve your shopping experience and to communicate with you about our products, services and promotions. We collect information from you when you complete a transaction, register as a member, sign up to receive email/text communications from us, or participate in a competition/promotion/survey. This information may include name, age, gender, email address, phone number and postal address. We may use your information collected online to fulfill and process your orders. We may maintain a record of products you have looked at or purchased in order to enhance your shopping experience and make it easier and faster for you. All your details will be saved securely.
All text or email communications you receive from us will allow you to unsubscribe on the spot, meaning you will no longer receive communications from us unless it is regarding a transaction or security issue. You are also able to call us on +612 97164331, email us at or edit your account details on our website at any time if you wish to stop communications from us.


We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorized to use your information for any other purpose.


Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Cookies will be stored on your hard drive and allow us to recognize you when you return to our website. We use cookies as a means of researching your usage of the site in order to work on providing you the best customer experience possible. You may configure your browser setting to turn off cookies; however this may affect the levels of functionality you experience on our site.