Brigid McLaughlin Shipping and returns policy

AUSTRALIAN DELIVERIES

All orders over $100 are FREE of shipping charges within Australia. For any goods under $100 a flat postage charge of $10 will be added at the checkout.
Please understand this postage charge will not be refunded should you choose to return the purchased item.
You will receive your order in approximately 2-5 working days. To guarantee delivery success it is best to send your parcel to a location where there will be a person to receive it between 9am -5pm.
All orders will need a signature for proof of delivery. No orders will be left without a signature. Orders that are not signed for will be sent to the nearest post office where you will need to sign to collect.
Brigid McLaughlin Pty Ltd must have correct and complete addresses and at least one contact telephone number.
We use Australia Post for domestic deliveries.
The team at Brigid McLaughlin aim to dispatch your order as soon as possible.
Orders placed before 1pm (AEST) Monday to Friday, where stock is available at our online warehouse, will be dispatched the same day. Orders placed after 1pm (AEST) will be dispatched the next working day. You will receive a confirmation email when your order leaves the warehouse.

INTERNATIONAL DELIVERIES

Delivery to all countries outside of Australia is free for all orders over $300. For any orders under $300 a flat postage charge of $40 will be added at the checkout.
Delivery times vary between countries. Delivery can take from 7 to 14 working days.
Please Note:
All orders are in Australian dollars (AUD).
International orders may take up to 14 days to be delivered depending on your countries custom process.
Brigid McLaughlin Pty Ltd uses Registered International Australia Post for international deliveries.
We require a signature on receipt of your order. If there is no one at the delivery address a calling card will be left and the order will be returned to the local post office. This card will have options for you to arrange collection.
On international deliveries we cannot deliver to post office boxes.
All international orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered.
Any duty and taxes incurred in the country of destination are the responsibility of the customer.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient. If you require further information about your countries taxes and duties you will need to contact your local customs office directly.
We ship globally with the exception of Cote d’Ivoire, Democratic Republic of Congo, Eritrea, North Korea, Iran, Iraq, Lebanon, Liberia, Rwanda, Sierra Leone and Sudan.
Whilst we do except returns on both national and international orders; the purchaser must pay the return shipping fees and any applicable taxes.
Any applicable delivery charges for both national and international orders will not be refunded.

TERMS OF RETURN

We accept returns for the purpose of exchange, garment fault or change of mind. You will be refunded the value of the item returned no later than 2 business days after its arrival back to the warehouse. An order can be returned within 12 days from invoice for national orders and 28 days from invoice for international orders. Items must be unworn and in original condition with swing tags attached in order to be returned. Damaged, worn or altered garments will not be exchanged, credited or refunded. Postage costs of returning a garment will be at your own expense unless an item is faulty. To claim reimbursement for postage charges for a faulty garment; please contact us for an authorization code before returning.
Any refunds will be made back to the means of purchase, ie credit card or gift card.

HOW TO RETURN AN ORDER

Your order will include a returns form. Please fill this form out and include it with your returned item/s.
Please ensure all original tags are in place as a refund is not possible unless the item is returned in its original condition and has not been worn.
We recommend contacting us to reserve a style if you wish to exchange for something different. Please affix registered postage to your return order and address to:
Brigid McLaughlin Pty Ltd
67 Waratah Street
Haberfield 4045
Sydney NSW
Australia
Please also note our phone number +612 9716 4331 on the package to ensure prompt return.